Support

Frequently Asked Questions

General FAQ's

- Why is it called GS-911?

- What do all those Acronyms mean?

- When will you release that product or this functionality or that version?

- Can I transfer my Pro license to another device?

- Can I delete a VIN?

- How do I change my registration details?

- How does Remote Control work?

- What is your development roadmap?

- How do I upgrade to the professional version?

- How do I get a different translation?

- How do I know if I have a counterfeit(clone) or genuine GS-911?

- Do you have a User Manual?

- Where do I find the device serial checksum?

- What do all the funny numbers in an Autoscan mean?

Bike Support FAQ's

- Why won’t my GS-911 read any of the ECUs?

- My new bike has a square OBD connector, not a round one!

- If a performance chip is used, can the GS-911 give a false reading?

- Can I leave my GS-911 device connected to the bike permanently? Why does GS-911 keep shutting down?

- What is an I-level?

- How do I test the diagnostic interface?

- Where can I find a repair manual for my bike?

- How do I know if my motorcycle battery is OK?

- Do you support cluster coding on USA-spec TFT Instrument clusters?

- What is FASTA statistics data?

- Where do I find my bike’s diagnostic connector?

- How do I enable battery monitoring?

PC-Based FAQ's

- How do I export and view the realtime data values in CSV format?

- Why doesn’t the PC App run on my OS?

- Why does my antivirus software complain?

- How do I send my Debug log files?

- What is backup or usage data?

- Why is the firmware upgrade or recovery failing on my virtual machine?

- What does the GS-911 downloader do?

- How do I recover corrupt firmware? How do I do firmware recovery?

- Why am I getting a “protection error” when I install/run on my Windows 10+ PC?

- I get a Download error when trying to install the GS-911 Diagnostics PC App

WiFi FAQ's

- How do I use the button? Whats the difference between D2D and Infrastructure? Why can’t I perform service functions in D2D?

- How do I setup a new Wifi Connection?

- GS-911 cannot see or connect to my wifi router!

- Which wifi router and settings do you recommend?

- Can’t I just use my phone/tablet as a wifi hotspot?

- What does the GS-911 wifi utility do?

- How do I troubleshoot GS-911 WiFi problems?

Ordering, Shipping & Pricing FAQ's

- How much does shipping cost to…?

- What does ‘No shipping – I will arrange my own’ mean?

- What do software upgrades cost?

- Do you offer a trade-in program for older devices?

- I am selling my device. Do I have to do anything?

- What is your warranty replacement process?

Legacy Apps

- Bluetooth and yellow devices

- Will the legacy app still be supported?