Skip to content
Home
About the GS-911
Product
Models
How do I choose a model?
How do I choose a license?
Functionality Modes and Updates
What Platforms / OS are Supported
Specifications
Function Chart
Using the GS-911
Quick Start Guide
Software Downloads
User Manual
Connectors, buttons and lights
Connecting to your bike
Videos
Buy a GS-911
Buy from HEX Innovate
Find a Local Distributor
Support
Contact Us
FAQ’s
User Forum
Downloads
NEWS
Menu
Home
About the GS-911
Product
Models
How do I choose a model?
How do I choose a license?
Functionality Modes and Updates
What Platforms / OS are Supported
Specifications
Function Chart
Using the GS-911
Quick Start Guide
Software Downloads
User Manual
Connectors, buttons and lights
Connecting to your bike
Videos
Buy a GS-911
Buy from HEX Innovate
Find a Local Distributor
Support
Contact Us
FAQ’s
User Forum
Downloads
NEWS
Search
Search
Close this search box.
Support
Frequently Asked Questions
General FAQ's
- Why is it called GS-911?
- What do all those Acronyms mean?
- When will you release that product or this functionality or that version?
- Can I transfer my Pro license to another device?
- Can I delete a VIN?
- How do I change my registration details?
- How does Remote Control work?
- What is your development roadmap?
- How do I upgrade to the professional version?
- How do I get a different translation?
- How do I know if I have a counterfeit(clone) or genuine GS-911?
- Do you have a User Manual?
- Where do I find the device serial checksum?
- What do all the funny numbers in an Autoscan mean?
Bike Support FAQ's
- Why won’t my GS-911 read any of the ECUs?
- My new bike has a square OBD connector, not a round one!
- If a performance chip is used, can the GS-911 give a false reading?
- Can I leave my GS-911 device connected to the bike permanently? Why does GS-911 keep shutting down?
- What is an I-level?
- How do I test the diagnostic interface?
- Where can I find a repair manual for my bike?
- How do I know if my motorcycle battery is OK?
- Do you support cluster coding on USA-spec TFT Instrument clusters?
- What is FASTA statistics data?
- Where do I find my bike’s diagnostic connector?
- How do I enable battery monitoring?
PC-Based FAQ's
- How do I export and view the realtime data values in CSV format?
- Why doesn’t the PC App run on my OS?
- Why does my antivirus software complain?
- How do I send my Debug log files?
- What is backup or usage data?
- Why is the firmware upgrade or recovery failing on my virtual machine?
- What does the GS-911 downloader do?
- How do I recover corrupt firmware? How do I do firmware recovery?
- Why am I getting a “protection error” when I install/run on my Windows 10+ PC?
- I get a Download error when trying to install the GS-911 Diagnostics PC App
WiFi FAQ's
- How do I use the button? Whats the difference between D2D and Infrastructure? Why can’t I perform service functions in D2D?
- How do I setup a new Wifi Connection?
- GS-911 cannot see or connect to my wifi router!
- Which wifi router and settings do you recommend?
- Can’t I just use my phone/tablet as a wifi hotspot?
- What does the GS-911 wifi utility do?
- How do I troubleshoot GS-911 WiFi problems?
Ordering, Shipping & Pricing FAQ's
- How much does shipping cost to…?
- What does ‘No shipping – I will arrange my own’ mean?
- What do software upgrades cost?
- Do you offer a trade-in program for older devices?
- I am selling my device. Do I have to do anything?
- What is your warranty replacement process?
Legacy Apps
- Bluetooth and yellow devices
- Will the legacy app still be supported?