The third party wireless module used in the GS911wifi is set for the North American frequency range. This means it can connect to WiFi channels 1-11 in the 2.4 GHz range but not the 5GHz range.
If your WiFi router is configured to auto-change channels or use channels higher than 11 or the 5GHz range, GS911wifi will have trouble connecting.
If your WiFi router is further than 10m or behind a wall, the WiFi signal quality can be negatively affected.
Navigate to Setup->WiFi Setup->Network Test and perform 'Test network packet loss'. The device will test the WiFi connection to both the Browsing device and the Hex Cloud Server. Packet loss in excess of 5% will severely affect the quality and reliability of the user experience. Move the WiFi Access Point closer to the Bike or consider installing a WiFi Repeater/Extender.
For more specific product details, please see the Specification.
