Skip to content
  • Home
  • About the GS-911
    • Product
    • Models
    • How do I choose a model?
    • How do I choose a license?
    • Functionality Modes and Updates
    • What Platforms / OS are Supported
    • Specifications
    • Function Chart
  • Using the GS-911
    • Quick Start Guide
    • Software Downloads
    • User Manual
    • Connectors, buttons and lights
    • Connecting to your bike
    • Videos
  • Buy a GS-911
    • Buy from HEX Innovate
    • Find a Local Distributor
  • Support
    • Contact Us
    • FAQ’s
    • User Forum
  • Downloads
  • NEWS
Menu
  • Home
  • About the GS-911
    • Product
    • Models
    • How do I choose a model?
    • How do I choose a license?
    • Functionality Modes and Updates
    • What Platforms / OS are Supported
    • Specifications
    • Function Chart
  • Using the GS-911
    • Quick Start Guide
    • Software Downloads
    • User Manual
    • Connectors, buttons and lights
    • Connecting to your bike
    • Videos
  • Buy a GS-911
    • Buy from HEX Innovate
    • Find a Local Distributor
  • Support
    • Contact Us
    • FAQ’s
    • User Forum
  • Downloads
  • NEWS
Search
Close

FAQ’s

- How do I enable battery monitoring?
- Where do I find my bike’s diagnostic connector?
- What is FASTA statistics data?
- How do I troubleshoot GS-911 WiFi problems?
- Where do I find the device serial checksum?
- What is your warranty replacement process?
- Will the legacy app still be supported?
- Do you have a User Manual?
- Do you support cluster coding on USA-spec TFT Instrument clusters?
- Why am I getting a “protection error” when I install/run on my Windows 10+ PC?
- How do I know if I have a counterfeit or genuine GS-911?
- How do I recover corrupt firmware? How do I do firmware recovery?
- How do I know if my motorcycle battery is OK?
- Where can I find a repair manual for my bike?
- How do I get a different translation?
- How do I test the diagnostic interface?
- What is an I-level?
- How do I upgrade to the professional version?
- What is your development roadmap?
- What does the GS-911 wifi utility do?
- What does the GS-911 downloader do?
- Bluetooth and yellow devices
- I am selling my device. Do I have to do anything?
- Do you offer a trade-in program for older devices?
- What do software upgrades cost?
- What does ‘No shipping – I will arrange my own’ mean?
- How much does shipping cost to…?
- Can’t I just use my phone/tablet as a wifi hotspot?
- Which wifi router and settings do you recommend?
- GS-911 cannot see or connect to my wifi router!

Sign Up For our newsletter

ABOUT THE GS-911

  • Product
  • Models
  • How do I choose a model
  • How do I choose a Licence
  • Functionality Models & Updates
  • What Platforms & OS are Supported
  • Specifications
  • Function Chart

Using THE GS-911

  • Quick start guide
  • Software Downloads
  • Connectors, buttons and lights
  • Connecting your bike
  • Videos

Additional Info

  • Tech Info
  • Archived/Old Content
  • Downloads
  • Find a Distributor

Support

  • Contact Us
  • FAQs
  • User Forum

Legal

The links below will redirect you to our primary website to view our Legal Information

  • EULA
  • Compliance
  • Privacy Policy
  • Warranty
Facebook-f Twitter Youtube Instagram

© 2023 All rights reserved

  • FR
  • DE
  • NL
  • IT
  • ES