FAQ’s

- What do all the funny numbers in an Autoscan mean?

- I get a Download error when trying to install the GS-911 Diagnostics PC App

- How do I enable battery monitoring?

- Where do I find my bike’s diagnostic connector?

- What is FASTA statistics data?

- How do I troubleshoot GS-911 WiFi problems?

- Where do I find the device serial checksum?

- What is your warranty replacement process?

- Will the legacy app still be supported?

- Do you have a User Manual?

- Do you support cluster coding on USA-spec TFT Instrument clusters?

- Why am I getting a “protection error” when I install/run on my Windows 10+ PC?

- How do I know if I have a counterfeit(clone) or genuine GS-911?

- How do I recover corrupt firmware? How do I do firmware recovery?

- How do I know if my motorcycle battery is OK?

- Where can I find a repair manual for my bike?

- How do I get a different translation?

- How do I test the diagnostic interface?

- What is an I-level?

- How do I upgrade to the professional version?

- What is your development roadmap?

- What does the GS-911 wifi utility do?

- What does the GS-911 downloader do?

- Bluetooth and yellow devices

- I am selling my device. Do I have to do anything?

- Do you offer a trade-in program for older devices?

- What do software upgrades cost?

- What does ‘No shipping – I will arrange my own’ mean?

- How much does shipping cost to…?

- Can’t I just use my phone/tablet as a wifi hotspot?