Frequently Asked Question

I get a Download error when trying to install the GS-911 Diagnostics PC App

The GS-911 Diagnostics PC App's installer is Web-based and uses session cookies for authentication against our cloud servers. If cookies are disabled on your Windows PC you will see an error message "Download error: Unauthorized (401)" after validation has been completed when trying to install:
GS-911 Diagnostics installer screenshot of Download error: Unauthorized (401)

Please go to "Control Panel -> Internet Options -> Privacy -> Advanced" and ensure that all cookies are enabled:
Screenshot of Advanced Privacy Settings in Internet Options to allow cookies

Apply, then retry using the GS-911 Diagnostics installer.