Questions fréquemment posées

Why is the firmware upgrade or recovery failing on my virtual machine(VM)?

La mise à niveau du micrologiciel de votre interface GS-911 nécessite la réinitialisation de la connexion USB au cours du processus. Cela peut poser des problèmes lorsque la mise à niveau est effectuée sur une machine virtuelle Windows.

Here’s what to look out for:
The guest Windows machine needs to enumerate / connect to “Hex Microsystems” USB devices automatically, otherwise, the upgrade will fail. The automatic USB connection should only filter on the “Hex Microsystems” Vendor ID, and Product ID, as the interface will connect in a different capacity during the upgrade procedure. Any connections to lower-level USB hardware/hubs should not be forwarded to the guest machine as this may delay the USB initialisation which will cause the upgrade to fail.

We recommend utilising the Wifi Utility for the native operating system to reduce any chance of timing related problems.