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Why is the firmware upgrade or recovery failing on my virtual machine(VM)?

Het upgraden van de firmware op uw GS-911 interface vereist dat de USB-verbinding opnieuw wordt geïnitialiseerd tijdens het proces. Dit kan problemen veroorzaken wanneer u de upgrade uitvoert op een virtuele Windows machine.

Here’s what to look out for:
The guest Windows machine needs to enumerate / connect to “Hex Microsystems” USB devices automatically, otherwise, the upgrade will fail. The automatic USB connection should only filter on the “Hex Microsystems” Vendor ID, and Product ID, as the interface will connect in a different capacity during the upgrade procedure. Any connections to lower-level USB hardware/hubs should not be forwarded to the guest machine as this may delay the USB initialisation which will cause the upgrade to fail.

We recommend utilising the Wifi Utility for the native operating system to reduce any chance of timing related problems.