Preguntas frecuentes

Why is the firmware upgrade or recovery failing on my virtual machine(VM)?

La actualización del firmware de su interfaz GS-911 requiere que la conexión USB se reinicie durante el proceso. Esto puede causar problemas al realizar la actualización en una máquina virtual Windows.

Here’s what to look out for:
The guest Windows machine needs to enumerate / connect to “Hex Microsystems” USB devices automatically, otherwise, the upgrade will fail. The automatic USB connection should only filter on the “Hex Microsystems” Vendor ID, and Product ID, as the interface will connect in a different capacity during the upgrade procedure. Any connections to lower-level USB hardware/hubs should not be forwarded to the guest machine as this may delay the USB initialisation which might cause the upgrade to fail.

We recommend utilising the PC Diagnostic App or the Wifi Utility for the native operating system to reduce any chance of timing related problems.