| Glossary | |
| Infrastructure Mode | GS-911 connects to an existing WiFi network/Access Point |
| D2D Mode | GS-911 serves as the WiFi Hotspot/Access Point |
| Síntoma | Causa probable |
|---|---|
| El dispositivo no cambia al modo Infraestructura cuando se utiliza el botón de conmutación | An Infrastructure Access Point has not yet been configured and saved or previously successfully connected to. First setup a new WiFi connection. |
| Mi punto de acceso WiFi no aparece en la lista Setup -> WiFi Setup -> Scan | Your AP is not configured to support 802.11b/g channels 1-11 on 2.4Ghz according to the specification or it is too far out of range. |
| El LED de infraestructura no se enciende en verde al intentar conectarse | Verde parpadeante: intentando obtener una dirección IP del punto de acceso WiFi.
Rojo parpadeante: ocupado buscando puntos de acceso WiFi que coincidan con las redes preconfiguradas conocidas. Rojo fijo - Intentando conectarse al punto de acceso con el modo y la contraseña proporcionados. |
| The device double beeps every time it comes within range of the WiFi access point | This indicates a successful connection to the WiFi network. Sounds can be disabled under the Options -> Sound menu |
| My phone does not want to stay connected in D2D mode, or does not discover a device connected with D2D mode. |
Newer phones are often configured to not stay connected to a WiFi network if it does not have internet connectivity. You either have to set it to explicitly do so and/or disable mobile data. Por ejemplo, en los dispositivos Android más recientes aparecerá la advertencia "Internet puede no estar disponible" con las opciones: - Conectar sólo esta vez - Conectar siempre - Desconectar Even after selecting "Connect only this time" or "Always connect" you might still not be able to connect to the GS-911wifi because the phone is falling back to mobile data in parallel. To then make it work, you can disable "Switch to mobile data" in the "Intelligent Wi-Fi" settings menu, or disable the phone's mobile data. On iOS devices you can disable "Wi-Fi Assist" in the Mobile Data Settings menu for the same.D2D might also struggle in highly congested WiFi locations where the channel space is being overcrowded by dozens of WiFi access points. Best to try to move away from the congested area. Alternatively, configure your phone as a hotspot and let the GS-911 device connect to it instead. |
| GS-911 cannot see or reliably connect to my WiFi router | Ensure your router is configured according to the requirements. |
| GS-911 has connected to a network, but it is not detected in the WiFi Utility or the phone launcher app. | Ensure that your laptop or phone is connected to the same network as the GS-911.
Ensure that your WiFi AP router is not configured for client isolation. Ensure that your phone app has the required permissions to broadcast on the network. If your OS has been updated recently, the app might not have been explicitly granted the required permissions. Simply re-install the app and grant the required permissions. Ensure that you are not trying to run a blocking VPN (that prevents routing local traffic) on the phone or laptop that you are connecting with. |
| GS-911 is detected but a browser cannot connect to it | Ensure that your Browser and operating system is set to allow HTTP connections as well as HTTPS connections.
Alternatively use the Platform specific Mobile Apps or PC Diagnostic App to discover and connect to the device. |
Navigate to Setup->WiFi Setup->Network Test and perform 'Test network packet loss'. The device will test the WiFi connection to both the Browsing device and the Hex Cloud Server. Packet loss in excess of 5% will severely affect the quality and reliability of the user experience. Move the WiFi Access Point closer to the Bike or consider installing a WiFi Repeater/Extender.
Alternatively consider using the PC Diagnostics App with a USB cable to avoid Wireless reception issues.
For more specific product details, please also see the Specification.
